Factors to be Considered Before Outsourcing BPO Services

Outsourcing has turned out to be the most talked-about trend in the global business environment. In the present business scenario, every business has two ways out – either to perform the BPO production in-house or to hire a well-recognized offshore BPO outsourcing company. And studies have revealed that the latter solution (outsourcing) is one of the effective and cost-friendly means to accomplish the desired result. 

As the economy is changing drastically, most of the organizations are focusing on outsourcing their non-core business challenges such as BPO activities. Outsourcing BPO services is considered to be a significant choice when a firm runs out of time and resources in managing the non-essential tasks.

Regardless of how big or small your organization is, certain factors need significant consideration before outsourcing the BPO services.

As business competition is increasing day by day, countless outsourcing companies are emerging continuously. And to choose one among them isn’t an easy-to-go decision. 

Here’s a list of factors that you should check upon before selecting an outsourcing vendor. 

Affordability – Every business enterprise should give first and prominent importance to the pricing factor. Why do you outsource the BPO services in the first place? Well, it’s largely to avoid the huge in-house expenses spent on the non-core activities. Once you outsource the BPO services, you can easily spend a good expenditure on revenue-generating and profitable tasks. But when you decide on outsourcing, make sure to hire a company that renders the quality result at a competitive price. Hire an outsourcing partner who will help in reducing a good amount of your capital from being spent on hiring talented employees and infrastructure. While analyzing their pricing policy, also conduct extensive analysis on what would be the quality of result that would be delivered at a low-cost. Remember, hiring a low-cost vendor is a good decision, but do not let it be a reason for the low quality of the outcome. 

Sophisticated Technology – One of the foremost factors to consider before outsourcing is the technological innovations used at the outsourcing company. Generally, the BPO services require the support of numerous updated software and other contemporary technology as well as resources. Implementing such advancements in-house can be budget-constraint. Enquire with the vendor regarding the technologies, software, or tools used by their team and how efficient the result does it produce, especially in the long run. Every BPO project might require a varied set of resources and technical assistance. Hence, make sure whether the outsourcing company has all the essential technology-based facilities to execute the BPO service. The latest technologies and quality resources can streamline your BPO service-related project successfully.

On-Time Outcome – Every company might give strong importance to receiving the project output within the specified deadline. And it’s a significant rule followed by a majority of IT firms and corporates. Abiding by the given deadline is an act of extremely enhanced professionalism. Hence, before you outsource your BPO services, study about the previous experience of your vendor – have they generated the results (of previously completed projects) on-time, or do they fail to keep up the given promise. Make sure that the vendor has excellent and creative back-up plans in case if a crisis surface. If an outsourcing company does not have a back-up office or data back-up management, do not go forward in hiring them.

Previous Records – Go for a BPO outsourcing company that has earned the title of ‘reliability’ and ‘trustworthiness’ amid global clients. A company with a good amount of satisfied and successful experiences will have deep knowledge regarding your requirements and will also give out the best result. Before hiring a BPO outsourcing company, take an initiative in analyzing their previous experience in handling the BPO projects and how effective the results were. Conducting an in-depth study of the testimonials and company reviews will also give you an overall view of their performance in recent times. 

Data Security – One of the essential and mandatory factors to be considered before outsourcing the BPO services includes data security measures. As we know, every data has its relevance and confidentiality and safeguarding them require core attention. When you outsource the business-crucial data/information to a vendor, make sure they do not share it with a third-party or they won’t misuse them later. Therefore, consider the data security practices of the outsourcing company. Generally, the data securing measures implemented by most of the BPO outsourcing companies include CCTV monitoring, signing of NDA (Non-Disclosure Agreement), back-up facilities to preserve shared data, password secure systems, etc. Hence, make sure whether the vendor hired by you abides by such basic security norms. 

Finding the right outsourcing BPO partner is of paramount significance to any business. It will help you to formulate strategic business decisions as well as enhance your business functioning. If the hiring is done effectively, your business will be highly successful in dealing with both the core and non-core business activities.